Welcome to The Adapter’s Advantage: Breakthrough Moments that Lead to Success. In episode 19, JPMorgan Chase Chief Learning Officer Jesse Jackson traces his journey from teller to the U.S. Navy to his current leadership role, where he drives individual and organizational adaptation in the age of acceleration.

“Lifelong learning truly is the currency of the future. You future proof a career by ensuring that we’re stepping outside of echo chambers that we live in, echo chambers that we work in, to really understand what innovation looks like.” — Jesse Jackson

Known as “The Accidental CLO,” Jackson leads learning and talent solutions at JPMorgan Chase, the largest bank in the country. He is responsible for the management, direction and strategy of Consumer & Community Banking training functions. This globally distributed and high-impact learning organization supports more than 240,000 bank employees worldwide in addition to developing learning content for strategic vendors.

Jackson has been with the firm for over 25 years, joining the bank’s management development program after completing five years of active duty in the United States Navy. He’s also held several national leadership roles within commercial banking and business banking, serving as a national client service executive.

Jackson is a results-oriented leader with a demonstrated ability to build high performance teams and establish a culture of operational and service excellence. He is a proactive problem solver skilled in analyzing issues and executing solutions targeted at improving performance.

Listen as Jackson shares his passion for helping individuals become the best version of themselves, how organizations can adapt in the age of acceleration, and why lifelong learning is the currency of the future.

Episode 19: Accelerating Career Velocity | Jesse Jackson

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From This Episode

Host Mark Magnacca: “What’s the biggest change in terms of how people are learning at JPMorgan Chase since the start of the pandemic?”

Jesse Jackson: “The biggest change is a bit of a paradigm shift. Pre-pandemic, I was under the belief that speed kills. You see it on the highway signs: slow down, speed kills. What I certainly came to grips with is that speed could save our lives. And nowhere was that more illustrated than our ability to move to work from home posture and really over-index on employee and customer safety.

“As we think about what’s happened as a result of COVID, in many respects, it meant that I needed to accelerate how we ensure everything is digital for everyone that we need to engage on, and not just digital, but high fidelity. Really ensuring that we’re being much more intentional with respect to the duration of the different types of learning that we’re doing, the surgical precision of how we administer that to the job families that we have the privilege of caring for.

“That required not just speed, but it required a level of specificity that allowed us to ensure that even with this disruptive change in our global economy, that we’re able to support our clients, support our employees without disruption.”

About The Adapter’s Advantage

Our podcast features leaders from sales, training, and industry who share their personal journeys of transformation and how they are adapting to an ever-changing environment. As your host, I’ll introduce you to some of the most interesting and inspiring people I’ve met over the last twenty years.

The conversions dive into the ups and downs of their journey. Our guests focus on inflection points—the aha moments that, in retrospect, had a critical impact on their success. These interviews will leave you with practical, real-world advice that you can apply to your life.

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