We’re proud to announce that Allego has been nominated for a 2020 People’s Choice Stevie Award for Favorite Customer Service.

The Stevie Awards for Sales & Customer Service are open to organizations worldwide and recognize the achievements of sales, customer service, and call center professionals. The general public will vote for their favorite providers of customer service and we hope you’ll cast a vote for Allego.

With a commitment to putting the customer first, Allego has become well-known for our outstanding record for customer success. Our platform’s foundation in peer-generated content and its ease-of-use means few customers come to the Customer Success team with post-implementation issues—and when they do, they are quickly resolved.

“The Customer Success team has made the process of getting the system to a productive state incredibly easy and fast. Our CSM is personable and always follows through with answers to our questions and creatively thinks of ways to configure solutions to our needs,” said Michael B., Manager of Global Sales Enablement at a cybersecurity and data backup company.

Top Rankings in Customer Support

Allego’s Customer Success Team is led by Laurie Long, who has played an integral role in ensuring both customer and the company’s success. Since Allego’s founding in 2013, Long and her team have helped roll out the Allego platform to over 200,000 current users.

On G2, the world’s largest tech marketplace and review website, 91% of reviewers gave the company either 4 or 5 stars. In the quality of support category, the company is ranked 9 out of 10.

“The employees I’ve encountered at Allego are top notch and you will receive excellent customer service from each team member,” said Kiersten K., project lead at a leading pharmaceutical company.

Building Long-Term Relationships

Long and her team go above and beyond simply helping our customers, they build meaningful, long-lasting relationships. During product implementation, each new customer is assigned a customer success manager, who remains their central point-of-contact.

“I wanted to reach out and let you know that I have been working with Tom Bearce and he has been a great help and has been very easy to work with. Tom is very knowledgeable and very quick to respond to emails and calls,” said the global sales training manager for a leading global medical device company. “With Tom’s help we are adopting Allego into RMS [business unit], and I believe it’s going to be a great success.”

Through their experiences, Long and her team have found that establishing a successful pre-launch plan is one of the most significant aspects for ensuring successful adoption of Allego.

At this early stage, buy-in from leadership and top sellers takes place, so it’s critical to establish product champions and power users who will help disseminate excitement for the product throughout the company.

Ensuring Employee Adoption

Allego has also created a series of solutions blueprints for ensuring successful product roll-out, adoption, and use. The team has refined these blueprints during product implementations across hundreds of thousands of users, ensuring that organizations see immediate results, avoid missteps, and minimize waste.

Instead of taking a top-down approach, as is done with the rollout of most enterprise systems, Allego works with customers to get as many of their users involved in setup as possible. Gathering peer generated, bottom-up content not only ensures initial content is valuable to those using the Allego platform, but also helps guarantee employee buy-in and subsequent adoption.

Not only does Allego’s Customer Success team help ensure the platform is launched with a wealth of training video content already available, but it also helps establish a long-term content creation process that sets the customer up for future success.